Legal
Privacy Policy
Last updated: September 9, 2026
Information We Collect
When you request a New Home Hero match or contact us, we collect information you provide directly, such as your name, email address, optional phone number, target location, purchase timeline, and where you are in the new-construction process. We may also receive basic technical and usage information associated with visits to our website, such as page views, device or browser information, and similar analytics data.
How We Use Information
We use information to review your inquiry, identify an appropriate licensed real estate professional or brokerage when a match is available, communicate with you about the request, operate and secure the platform, troubleshoot service issues, and understand how the site is used. We do not use a match request as consent for unrelated marketing communications.
How Information Is Shared
We may share the information necessary to make an introduction with the licensed real estate professional or brokerage selected for your match. We may also use service providers that support hosting, database storage, email delivery, analytics, and other platform operations. We do not sell your personal information, post your inquiry to a public lead marketplace, or send your inquiry to builders or their sales teams.
Data Retention and Choices
We retain information for as long as reasonably necessary to provide the requested service, maintain business and compliance records, resolve disputes, and protect the platform. You may contact us to ask about personal information associated with your inquiry or request a correction or deletion where applicable. Legal or operational requirements may require us to retain certain records.
Data Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure, or destruction. No Internet transmission or storage system can be guaranteed to be completely secure.
Children
New Home Hero is intended for adults involved in home-purchase decisions and is not directed to children under 13. We do not knowingly seek personal information from children under 13.
Contact Us
For questions about this Privacy Policy or our data practices, contact privacy@newhomehero.com.